How does the City read my water meter?

The Water Department reads water meters four times a year.  Meters are read several different ways.  We are in the process of installing smart meters throughout the city which are read remotely by a radio device or MXU unit.  The newer style MXU units are attached directly to the meter inside the house, so they are less vulnerable to weather, damage and vandalism.   The MXU units also allow our meter readers to read faster and more accurately.

Show All Answers

1. If I have a leak on the service line feeding my building, what do I do?
2. Who's responsible for the safe keeping and maintenance of the water meter?
3. How does the City read my water meter?
4. Is there a charge for the water meter?
5. If I have a question about my water bill, who do I call?
6. If I am experiencing a problem with water in my building (rusty water, low pressure, no water, etc.), who do I call?
7. If I'm selling my house, do I need a closing reading?
8. If I'm buying a house in the City, what should I do? Do I need a closing reading?
9. What does the City do if they can't get a reading at my building?
10. What are estimated and minimum bills?
11. Where or how do I make payment for my water bill? What form of payment do they take?