If I have a leak on the service line feeding my building, what do I do?

Maintaining the service line - the line directly connected to our water main that feeds water to your building - is the owner's responsibility. If you have a leak, contact a city-licensed plumber to do the repairs. If it is made of lead or galvanized steel, the line cannot be repaired and must be replaced.

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1. If I have a question about my water bill, who do I call?
2. If I am experiencing a problem with water in my building (rusty water, low pressure, no water, etc.), who do I call?
3. If I'm selling my house, do I need a closing reading?
4. If I have a leak on the service line feeding my building, what do I do?
5. If I'm buying a house in the City, what should I do? Do I need a closing reading?
6. Who's responsible for the safe keeping and maintenance of the water meter?
7. How does the City read my water meter?
8. What does the City do if they can't get a reading at my building?
9. What are estimated and minimum bills?
10. Is there a charge for the water meter?
11. Where or how do I make payment for my water bill? What form of payment do they take?